Support Center

Conference call interrupted by outside caller

Last Updated: May 22, 2012 02:37PM CDT
 
There may be two issues that result in this behavior:
 
1. Symptom: Conference call interrupted by outside caller.
This appears to occur as incidents where a channel is not correctly disconnected. Perform the following:
  • Check the number of active channels in your PBX.
  • Ensure that the number of active channels matches the number of active calls.
  • If these numbers differ, disconnect the hung channels.
  • The channel may need to be manually disconnected.
  • Correct functionality should be restored.
 
Please make sure that you are running atomOS v2.3.0 or later.
 
 
2. Symptom: Audio cutting out on receiving a second call.

Temporary workaround:

When the second call comes in, all you need to do to restore the audio link with your first caller is:
  • Press the hold button (bottom right corner of the Snom 870 phone)
  • Touch the icon for the call that appears in the call queue on the right side of the display (it will be orange, as opposed to the incoming unanswered call, which will be red)
  • You should at this point have restored the audio connection
 
Accordingly, this may also have to do with a CPU overload, and multithreading issues with the current version.
This will most likely be rectified with the upcoming 1.8 Asterisk update, as this issue is addressed.
 
Please make sure that you are running atomOS v2.3.0 or later.
 
此现象有两种可能的解决办法:
 
1. 现象:会议通话被外部电话打断
当通道并未断开出现此现象时,请作如下操作:
  • 在您的PBX中查看活动通道数量
  • 确保通道活动数量与活跃通话数量一致
  • 如果数量不匹配,请断开鸿通道
  • 通道也许需要手动断开
  • 当前功能需要重置
 
请确保您正在欲行atomOS v2.3.0及以上版本
 
 
2. 现象:当借到第二个来电时,声道被切断

临时工作区:

 

当有第二个呼叫时,您只需重置音频连接当您的第一个呼叫者正在:

  • 按住“保持”键(在Snom870电话的右下角)
  • 触摸在右方显示在呼叫列队内的呼叫图标(此图标为橙色,相反,未接呼叫是红色的)
  • 此时您应该重置音频连接。
 
这还或许和CPU超载以及现有版本多线程运行有关。此现象将在1.8 Asterisk升级版本中改正。
 
请确保您正在欲行atomOS v2.3.0及以上版本

Contact Us

support@atomampd.com
http://assets3.desk.com/
false
atomampd
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete